Refund and Returns Policy

At HealthnBeauty.pk, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a refund or exchange within 7 days of delivery, subject to the following conditions:

  1. Eligibility for Refund/Return:
    • The product must be in its original, unused condition with all packaging intact.
    • The customer must contact us within 7 days of receiving the product to initiate the refund or return process.
  2. How to Request a Refund/Return:
    • To request a refund or return, please contact our customer service team at 03467145556 OR Whatsapp us at 03226556885 within 7 days of receiving your order.
    • Email: contact@healthnbeauty.pk
    • Provide your order number, the reason for the return, and any relevant details.
  3. Processing Refunds/Returns:
    • Once we receive the returned product and verify its condition, we will process your refund or exchange.
    • Refunds will be issued through the original payment method and may take 5-10 business days to reflect in your account.
    • If the product is found to be used or damaged, the refund or return may not be approved.
  4. Shipping Costs:
    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
  5. Non-Refundable Items:
    • Certain products, such as opened or used personal care items, may not be eligible for a refund or return due to hygiene reasons.